Privacy Policy

Kingfisher Associates Pty Ltd TA Fisher Group (A.B.N. 81 103 792 703) (referred to as "we," "us," "our," or "the Agent") are committed to complying with our obligations under the Privacy Act 1988 (Cth) ("the Act") and the Australian Privacy Principles and recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information.

The Act allows personal information to be collected, used, and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy applies to the extent that we collect, use, and disclose personal information in connection with this website and our related services.

Acceptance of this Privacy Policy

By providing us with your personal information, using this website, or accessing any of our products, services or features, you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy.

What is your personal information?

When used in this Privacy Policy, the term "personal information" has the meaning given to it in the Privacy Act 1998 (Cth). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?

We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title, contact data including your telephone number, and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise, and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.

We will only collect "sensitive information" where you consent to the collection of the information, and the information is reasonably necessary for one or more of our functions or activities. Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information.

We may also collect non-personal information that does not identify any individual, including anonymous survey responses and aggregated data regarding user interactions with our website.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information, we may do so in the following ways:

• through your access and use of our website.
• by telephone, letter, fax or email.
• during conversations between you and our representatives.
• Request us to provide our products and services or information about our products and services, including online, over the phone, social media or in person.
• by contracting with us or completing application forms.
• Subscribe to communication from us such as updates, registering for a webinar, registering for courses
• Interact or engage with us through our websites or social media platforms.
• by entering competitions, promotions, or requesting information or material from us; or
• Apply for a job with us or become an employee, supplier or contractor that provide a product or service to us.
• by completing surveys, providing feedback or making complaints or otherwise interact with us or disclose your personal information to us.

Where it is unreasonable or impracticable to collect your personal information directly from you, we may also collect personal information about you from other individuals or organisations. This may include the following:

• credit reporting agencies, law enforcement agencies and government entities.
• your representatives (such as lawyers, accountants and financial advisers).
• your employer.
• If you are a prospective employee, your nominated referee, law enforcement agencies for police checks or intermediaries such as recruitment agents and personnel providers or
• publicly available sources or other organisations where you have provided your consent.

Personal information about other people

Where you provide us with personal information about another person, you must have their consent to do so based on this Privacy Policy. We are entitled to assume that you have sought their consent to disclose such personal information to us.

Anonymity

We are not always able to deal with people who do not wish to identify themselves or provide customer due diligence information required by law. If you do not provide your personal information to us, it may not be possible for us to provide you with the service that you have requested or applied for.

However, general users of our website do not need to disclose their identity to use it. We therefore do not collect personal information about visitors unless explicitly provided (e.g., via a contact form or email).

How do we use and disclose your personal information?

We use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

• Providing services and customer support, including service updates.
• Maintaining and updating our records.
• Comparing information for accuracy and verifying it with third parties.
• Providing information as authorised or required by law or a relevant government body or authority.
• Carrying out customer due diligence required by law; and
• Any other purpose to which you have consented.

Personal information collected by us may be disclosed for any of the purposes outlined above to other parties, including:

• Actual or prospective sellers, purchasers, and their legal or professional advisors.
• Clients of the Agent, both existing and potential.
• Advertising and media organisations, property data service providers, valuers, owners' corporations, government and statutory bodies, financial institutions, REINSW, insurers, customer due diligence providers, and other third-party providers.
• Government agencies, courts, regulatory bodies, and law enforcement agencies, including (without limitation) the Australian Transaction Reports and Analysis Centre (AUSTRAC). In many cases, these organisations may share information with other government and/or regulatory bodies and foreign authorities; or
• As required, authorised, or permitted by any applicable law.

When does the law require us to collect your personal information?

There are laws that may require us to collect and disclose your personal information. For example, we may be required to collect and disclose your personal information under the Property and Stock Agents Act 2002 (NSW) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), including any regulations and rules under those laws.

Cookies

A cookie is an electronic token passed to a user's browser, which the browser passes back to the server whenever a page is sent to the user.

Our servers may generate cookies to track the pages users' access while using the website.

Cookies allow data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies may remain on the user's computer even after a session ends.

When users visit our website, our server may log certain information such as browser type, operating system, domain name, referring site, IP address, date and time of visit, and pages or documents accessed. This data is generally used for internal statistical analysis and system administration purposes.

Any other information supplied to us (for example, if a user sends an email or enters personal information) is treated in accordance with this Privacy Policy.

Information Security

We take reasonable steps to protect all information we hold (including personal information) from misuse, loss, and unauthorised access, modification, or disclosure.

Information may be stored in cloud or electronic storage systems, which can be accessed from various countries. While we take reasonable precautions, it is not always practical to know the specific country in which personal information may be stored.

Where appropriate, we use secure transmission facilities. However, no data transmission over the internet can be guaranteed as completely secure, and we do not warrant the security of any information transmitted to us online.

In line with data collection requirements, we continuously review our data handling practices and provide training to our staff to ensure compliance with applicable privacy laws and regulations.

Data Retention and Erasure Rights

We will retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. When your information is no longer required, it will be securely destroyed or de-identified.

You may request the erasure of your personal information under specific circumstances, such as when it is no longer necessary or you withdraw your consent.

Offshore Data Disclosure

We may disclose personal information to trusted service providers or team members located overseas, including the Philippines, Indonesia & India, who assist with administrative, customer support, and data management services.

Before we disclose your personal information to any overseas party, we take reasonable steps to ensure that the overseas party complies with the Act and the Australian Privacy Principles and that personal information remains protected and confidential at all times.

Links to Other Websites

This website may contain links to other websites. We are not responsible for and make no representations or warranties in relation to the privacy practices or content of those websites. This Privacy Policy does not extend to linked websites.

Marketing and Opt-Out

We may use personal information (excluding sensitive information) for marketing and research purposes, to improve our services, and to inform you of products or benefits that may be of interest. We may also disclose your personal information (excluding sensitive information) for these purposes to our related entities, suppliers and partners.

If you do not wish to receive such information, please contact our Privacy Officer at any time. We will not use your sensitive information for marketing without your consent. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails. To stop receiving other communications from us, you can contact us via any of the channels listed below.

Accessing and Correcting Your Personal Information

You have the right to request access to any personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. We will respond to your request within a reasonable time and take reasonable steps to ensure that your information is accurate, up-to-date and complete.

Requests should be made in writing to our Privacy Officer at the contact details below. We may charge a reasonable fee for providing access.

Contact Details

You may also lodge a complaint with the Office of the Australian Information Commissioner by calling 1300 363 992 or sending an email to enquiries@oaic.gov.au.

Commercial Relationships

We maintain commercial relationships with numerous entities. While we may not derive direct monetary benefit when referring you to these professional service areas, we maintain reciprocal professional partnerships that may involve mutual referrals.

Financial Services (Mortgages) are provided by our partner Michael Downie (Hubbl.IT PTY LTD), located at 2.32 Ilya Avenue, Erina NSW 2250. Contact: mike@hubblit.com.au. AFCA Number: 103787, ACR: 556 393, ACL VOW: 393947, ACL: 556 393.

Changes to this Privacy Policy

We may revise, update, or replace this Privacy Policy from time to time. We will notify you of any changes by posting the revised, updated, or replaced version on this website. Any changes take effect on the date the updated Privacy Policy is posted.

This version of the Privacy Policy was last updated in May 2026.